Refund Policy
Welcome to MoonCustard! We're dedicated to serving you with the best pizzas and ensuring your satisfaction with our service. Please read the following refund policy carefully before making a purchase from our website mooncustard.sbs.
Cancellation Policy
If you change your mind about an order, you may cancel it within a certain timeframe, typically before the preparation of your food starts. Should you wish to cancel your order, please contact us immediately at +39 06 4782 4782. If your order has not yet been prepared, we will cancel it and issue a full refund in €.
Refund Policy
If you are not satisfied with your order upon delivery due to quality issues, such as a pizza not being made to your specifications or being delivered cold, please contact us within 2 hours of receiving your order. To process your refund, we may require the item to be returned to our location at Pizzeria Via Napoli, Rome, 00184, Italy in its original condition. Upon the assessment of the item, we will either issue a refund in € or provide a replacement.
In the event that we confirm a mistake on our part, we will refund the total amount of the purchase or offer a credit for future orders, at your discretion. Refunds will be credited to the original method of payment within a commercially reasonable timeframe.
Non-Refundable Items
Certain items are exempt from being returned for a refund. Perishable goods such as food cannot be returned unless there is a compliancy issue with our service or if the item does not match the description provided at the time of purchase.
Beverages such as juices or lemonades, which are sold as part of the meal or separately, are not eligible for a refund once delivered, unless they arrive damaged or expired.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 4782 4782.
Amendments to the Refund Policy
MoonCustard reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
Last updated: April 5, 2023.